Tenants

tenants Information
Please check out all important information for tenants below

emergency numbers

FIRE

Please phone 999 for emergency services

GAS

Smell gas or CO2 alarm beeping?  Call the National Gas Emergency Services immediately on 0800 111 999

burglary

Please phone 999 for emergency service

important information

Gas:  Smell gas or CO2 alarm beeping?   Call the National Gas Emergency Services immediately on 0800 111 999

Please note:  In this event follow the steps below;

  1. Open all doors and windows
  2. Move everyone into fresh air
  3. Call Gas emergency services on 0800 111 999

For more information see :  https://www.sgn.co.uk/help-and-advice/keeping-gas-safe/gas-safety

Power out:  Please follow the below steps:

  1. Check if there is a power cut in your area by calling Scottish Power on 105
  2. If you have a prepaid meter check if you have credit available
  3. Check your fuseboard and check for tripped switches.  All switches should be up.  If a switch is down and you cannot flip it up, please report this issue to us on 07727 054834 or email us at info@stepstonepropertyservices.co.uk

If a serious fault occurs outside normal working hours, and it isn’t safe to wait until the next working day to report it, you should contact: 

 

Plumber/Gas Heating Engineer: WH Donachie Ltd: 07722 018298 (emergency) 01382818298 (office) 

Electrician: Hutchison Electrical Services- 07921 516501

Joiner:  Charlie Ward 07527 404444

KC Locksmiths – emergency locksmith phone number 07840 128282                

Slater: Smiths Roofing-Steven 07885 407135

Electrical Appliances: Laings 01382 462175 

 

If you should fail to get a response, then you should contact Stepstone Property Services on 07727 054834

 

Emergency repairs are those where:- 

  • there is a serious and imminent risk to health and safety; and/or 
  • there is a serious and imminent risk to the structure of the building; and/or • there is a serious and imminent risk to the security of the property. 

 

Examples are: 

  • no cold water to kitchen sink (but check with neighbours to see if it affects other homes and if so contact Scottish Water on 08000 778 778) 
  • blocked toilet (but only if there is no other toilet in the property) 
  • leaking soil pipe or blocked drain with sewage coming up 
  • broken lock, door or window (but only if it makes the property insecure) 
  • electrical fitting smoking or scorching 
  • complete or part power failure within the property (but first check the switches on the consumer unit. Also check with neighbours to see if it affects other homes and if so contact – Power Cut Team on 105
  • no heating or hot water between 1st October and 31st March only or at any time of year if there is a vulnerable person in the property (for example a young baby or someone who is elderly or disabled) 
  • there is a smell of gas or the carbon monoxide detector is sounding (in this case call the National Gas Emergency Service immediately on 0800 111 999) 
  • a burst pipe or roof/ceiling leak that at least fills a household bucket overnight or that is affecting the electrics (if the leak is from another property speak to the owner/occupier 12.17of that property who must arrange the repair). 

 

You should contact us as soon as the office re-opens to inform us of the emergency, what action you took, and whether any follow up work is required.

 

Please note, if the issue is not viewed as an emergency, you will be liable for the cost of the call out.

For all minor repairs please contact us on:

Tel:  07727 054834

Email us at info@stepstonepropertyservices.co.uk

As a tenant, you are expected to maintain the property well and carry out small maintenance issues yourself, as per your tenancy agreement.  You must ensure the property is kept clean and tidy and you are responsible for:

  • Cleaning of drains and windows
  • Ensure bathroom seals are cleaned, removing mould with bleach or mould cleaner
  • Ensure the property is ventilated to avoid condensation mould
  • Property is adequately heated
  • Emptying bins
  • Maintaining the garden if applicable
  • Maintain appliances in the property well including cleaning and emptying filters regularly


If leaving the property empty for 14 days or more, you must write to us to ensure insurance is validated and carry out additional steps to protect the property if required.  Please ensure you always leave the boiler on and during winter months maintain heating at a low temperature or on a timer to avoid leaks.

If leaving the property empty for 14 days or more, you must write to us to ensure insurance is validated and carry out additional steps to protect the property if required. Please ensure you always leave the boiler on and during winter months maintain heating at a low temperature or on a timer to avoid leaks